Cisco LIVE Barcelona 2020 – Artificial Intelligence and the future of Cisco Contact Centers

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The session PSOCOL-1317, Artificial Intelligence and the future of Cisco Contact Centers, I’ve recently delivered at Cisco LIVE Barcelona end of January offered a view of the Cisco architecture underlying the integration of Contact Centers with AI vendors, the details of the strategic partnership with Google CCAI, some practical examples and live demos of AI and Cisco Contact Center solutions and their immediate positive business impact, such as improved customer experience and reduced costs .
Special focus will be put on the Go To Market and the role of Cisco CC partners.

AGENDA
• Innovation and trends in Contact Centers market
• An open architecture for modern Contact Centers
• Cisco CC Artificial Intelligence
• Agent Assistance services
• Virtual Agent services
• GoToMarket Evolution
• Conclusion

Session at Cisco Live, pdf available:
https://www.ciscolive.com/emea/learn/sessions/content-catalog.html?search=%20PSOCOL-1317#/
Video on YouTube: Cisco Artificial Intelligence in Contact Centers: Chat Translation Assistance
Video on SalesConnect: Cisco Artificial Intelligence in Contact Centers: Chat Translation Assistance
Video on YouTube: Cognitive Contact Centers Voice Transcription Translation
Cisco blogs: Cisco Artificial Intelligence in Contact Centers: Conversational IVR
Cisco blogs: Hybrid Chat for Cisco Journey Solutions

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