The Contact Center business is going through a series of very important changes driven by the technology innovation, the raise of socials and the new consumption models being evaluated by most of the companies. From a technology angle there are very little doubts the advent of Artificial Intelligence is transforming the traditional call centers into Cognitive Call Centers, transforming an IT cost into business strategic tool to increase Customer Experience, achieving higher customer service levels and quality.
Here is an example of the advanced services delivered by a Cisco Digital Call Center powered by Google Artificial Intelligence. Amazing business benefits for the Clients, incredible Customer Experience and great opportunities for our loyal and expert partners.
Another example of Cisco Cognitive Collaboration at works!
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Video on YouTube: Innovative Call centers with Conversation IVR powered by Artificial Intelligence
Cisco blogs: Innovative Call Centers with Conversation IVR Powered by Artificial Intelligence
Cisco blogs: Hybrid Chat for Cisco Journey Solutions
Cisco blogs: The Artificial Intelligence Journey in Contact Centers
Cisco blogs: Future of Work with Cisco and Google
Cisco blogs: Web & Mobile On-prem Solution Maximizes Customer Experience
Google: Deliver an exceptional customer experience with Contact Center AI, now GA